FAQ | jewlery
Can i bring my own jewelry to get pierced?
There are no guarantees we will be able to use jewelry for a piercing if it was not purchased from us.
Our recommendation would be to bring in your own jewelry so we can inspect it; it must be the correct gauge, length, style and material. We only pierce with hypoallergenic metals: 14k solid gold, implant grade titanium, and surgical steel.
Do you return or exchange jewelry?
No, we do not return or exchange jewelry once it is opened or used. We will except returns/ exchanges if the jewelry purchased is still in the sealed bag it was sold in.
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If you purchased jewelry online please see our ONLINE RETURN POLICY.
FAQ | piercing
do you take appointments for piercings?
Piercings are a
WALK-IN Service Only
We cut off for piercings depending on how long the wait time is.
For example:
If we have an 2 hour wait we will cut off piercings around 5pm since we close at 7pm.
If we have a 1 hour wait, we will cut off piercings around 6pm since we close at 7pm.
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We recommend getting here when we first open to ensure you'll be able to get pierced. If we have a long wait you can walk around or grab food and we can text you when your turn is coming up!
what time do you stop taking piercings?
Both shops are open from 11:30am-7:00pm. However, we cut off for piercings depending on how long the wait time is.
For example:
If we have an 2 hour wait we will cut off piercings around 5pm since we close at 7pm.
If we have a 1 hour wait, we will cut off piercings around 6pm since we close at 7pm.
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We recommend getting here when we first open to ensure you'll be able to get pierced. If we have a long wait you can walk around or grab food and we can text you when your turn is coming up!
how long are your wait times?
Please be prepared to wait! Piercing wait times can be difficult to estimate and we cannot absolutely guarantee a spot in line. Weekdays tend to be slower than weekends. Weekends & Holiday wait times tend to be about 1-2 hours, but it can be longer depending on how busy we are. Weekends are usually about 5 mins-1 hour, but this can also vary.
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We recommend getting here when we first open to ensure you'll be able to get pierced. If we have a long wait you can walk around or grab food and we can text you when your turn is coming up!
what do i need to get my minor pierced?
Any individual minor under the age of 18 years old must bring all of the following:
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A photo ID with proof of birthdate (Driver’s License/school ID/ birth certificate/ passport)
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A parent or legal guardian must be physically present in the shop with a valid state issued ID.​ If the minor brings a legal guardian they must provide the legal documents from the court/Department of Corrections stating legal guardianship over the minor.
Do you offer numbing for piercings?
Yes, we offer numbing cream for certain piercings for an additional $10 fee per piercing.
do you pierce babies?
Yes! Please refer to our ZEBRA KIDZ section to see all information regarding getting your infant or child pierced!
how does the piercing order work?
Once you pay you get your spot in line. The order is not determined by when you arrive at the shop, it is determined by when you pay.
If you're waiting and you notice someone behind you in line is getting pierced before you this may be because:
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They may have prepaid from a previous day or just need a change/consult.
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They paid earlier and went to run errands.
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We have several piercers that are handling different piercings and possibly multiple piercings or large groups.
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If you get numbing the wait time is slightly longer as it takes 20-30 minutes to kick in.
should i tip my piercing artist
Tipping is not mandatory, but anything is appreciated, of course! :)
Can I Fly after i get pierced?
Yes you can! However in some case we have seen extra swelling around the pierced area.
FAQ | tattoo
how do i make a tattoo appointment?
To schedule a tattoo appointment, you need to call or come into the shop to leave a minimum of an $100 deposit. Please keep in mind that larger tattoos/time slots will require a larger deposit than $100. That deposit secures your spot in an artist’s schedule and comes off of the total price the day you receive your tattoo. Our shop minimum for tattoos is $150, but the final price of the tattoo will depend on size and detail. Our hourly rate of $200 only pertains to work that requires multiple sessions. The only person who can give you a more exact estimate would be the artist you would work with.
do you take walk-in tattoos?
NO WALK-INS UNTIL FURTHER NOTICE.
what do i need to bring with me to get tattooed?
It is California State Law that an individual must be 18 years or older to receive a tattoo, even with parental consent. You must bring a valid state ID or passport.
do i tip my tattoo artist?
Anything is appreciated :)
do i need a consultation?
For larger or more detailed pieces, we usually recommend a consultation appointment. A consultation is a free thirty-minute service where you would meet with the artist of your choice to discuss and exchange ideas about your tattoo. You can check out our artists’ portfolios, and once you find an artist whose style you would like to work with the most, give us a call and we can set up a consultation for you with the artist of your choice on a day that works best for the both of you.
can i get tattooed if i'm under 18 with parental consent?
California state law prohibits anyone under the age of 18 from being tattooed under any circumstance, regardless of weather they have consent from their parents. Per California Pena Code 653
MISCELLANEOUS
where should i park?
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At our Walnut Creek location, there is a parking garage across the street from us on N. Broadway and Cypress that is free for the first hour.
what forms of payment do you accept?
We accept most forms of payment such as card, cash, Apple pay, Android pay, Amex, etc.
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If you want to tip your arrtist please bring cash, some artist have venmo as well <3
tattoo faq